clearpay faq

Clearpay

PAY FOR YOUR PURCHASES OVER 4 INSTALLMENTS.*

Clearpay enables you to pay for your purchases over four automatic installments, interest free!

ALL YOU NEED TO APPLY IS:

  • • A UK credit or debit card
  • • To be over 18 years of age
  • • A UK resident address
What is Clearpay?

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic installments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 installments made every 2 weeks without any interest.

How do I use Clearpay?

Just shop on our website and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your account. Then complete your order – easy!

Where can I use Clearpay?

Clearpay can only be used on purchases made on our website and App.

Can I use Clearpay if I’m an international customer?

Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.

How does the payment schedule work?

Clearpay customers make their first payment at the time of purchase. The remaining three payments are deducted every 2 weeks in automatic installments from your selected payment method. You can log in to your account anytime to view your payment schedule or make a payment before the next due date.

What if I can’t pay an installment?

A £6 late payment fee will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

Delivery with Clearpay

Clearpay orders are delivered within our standard delivery timeframes like any order from our website. Visit our Delivery page for more information.

Transaction Limits

There is no specific limit to use Clearpay on our website, though your individual credit limit is determined by Clearpay.

Other forms of payment

Yes, you may also use a promotional code with Clearpay to pay for your purchase.

Ineligible Products

Clearpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Returns & Exchanges

Clearpay returns follow our standard return process. Refunds for Clearpay will be issued from us back to Clearpay. We cannot provide an exchange or cash refund directly. As soon as the refund is processed, it will drop into your Clearpay online account.

More Information

Visit the Clearpay website for a comprehensive list of FAQs and to check out their Privacy Policy.

*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of £6 with an additional £6 fee added after 7 days if payment is still unpaid.